1 Collected Information:
1.1 This privacy policy outlines how Genostories App intends to collect, store, use, disclose, protect, manage, and otherwise process your personal information.
1.2 This Privacy Policy applies to all information collected by Genostories App. By using our application or submitting information through it, you agree to the use and sharing of the collected or submitted information, as described in this Privacy Policy.
1.3 We operate in accordance with, and in full compliance with, the United States legislation applicable to data management and processing.
2 Definitions:
Here are some definitions of important terms to understand for the comprehension of this document:
Applicable Jurisdiction: It is the jurisdiction that has authority or legal competence over the entity or service mentioned in the privacy policy.
"Cookies" Information: These are small text files stored on the user's device when visiting a website. These files contain information that the website can later retrieve for various purposes.
Sensitive or Personal Information: Includes identifying information such as name, date of birth, files uploaded to Geno App, physical and mailing address, contact numbers, social security (or personal identification number), email address, and payment credentials.
Genostories Terms and Conditions: These encompass all the rights and responsibilities of Genostories as a company towards its users, not limited to the sites we use for third-party services.
Service: All the services we offer through our platforms and websites.
User: Any person using Geno App by creating a free account or through a paid membership.
Website: All web pages used by Genostories to complement the mission of Genostories App.
IP Address: A unique numerical identifier assigned to each device connected to a network using the Internet Protocol for communication.
Data: This term is used to refer to information, facts, or statistics that can be processed and used for various purposes.
3. Types of Information We Collect and How We Do It:
3.1 We collect non-personally identifiable information, which refers to any information that can be used to identify a person, including, among others, name, address, phone number, or email address.
3.2 We also collect personally identifiable information, which is information not used to specifically identify, contact, or locate an individual, including, among others, postal code, gender, age, or IP address.
3.3 We automatically collect certain information when you visit the Genostories website. This information includes:
* IP address
* Browser type and device
* Operating system
* Date and time of website access
* Pages visited and searches conducted on our site
* Information about your interaction with the website, such as scrolling, clicks, and time on each page.
We also collect information that you voluntarily provide when requesting a product, service, or information on our website. This may include your name, email address, phone number, and any other information you choose to share with us.
3.4 We may automatically collect information based on your use of our website, utilizing technologies such as cookies, web beacons, and similar methods. We use both first-party and third-party cookies to enhance the site experience, provide personalized content, display targeted advertising, and analyze site traffic. We also use third-party analytics cookies like Google Analytics to assess site usage and make improvements.
Before using non-essential cookies, such as those for advertising and analytics, we will request your consent. You can either accept or reject the use of these cookies, and also manage or delete them later from your browser settings.
3.5 When using mobile applications, information about the city's location, device model, and operating system version may also be collected. Although Genostories does not attempt to personally identify individuals through 'Cookie Information,' linking it with personal data subjects it to the same treatment as associated personal information.
3.6 Users can manage cookies through their browser settings, but disabling them may affect certain functionalities of the website.
3.7 Data Retention: Genostories will retain the personally collected data only for the reasonably necessary time for the purposes outlined in this Privacy Policy. We will keep and use your personal data until its deletion is requested or when it is no longer needed for the purposes described in this policy, whichever occurs first.
* The criteria used to determine retention periods are as follows:
* User account data: Stored for the duration of the user account plus twelve (12) months.
* Transaction information: Retained for the minimum period required by law, which is twelve (12) months.
* Customer communications: Preserved for the necessary period for customer service purposes, which is for the duration of the user account plus twelve (12) months.
* Analytics data: Stored for a maximum of twenty-four (24) months.
* If you decide to cancel your account, your personal data will be deleted from our active servers within twelve (12) months of your cancellation request, although we will retain the data necessary to fulfill our legal obligations.
4. Advertising, Marketing, and Promotions
4.1 We also collect information about users who complete questionnaires in advertisements on our websites or pages. This information includes data such as email address, name, postal address, phone number, date of birth, gender, IP address, and payment information. These questionnaires are presented as opportunities for consumers to acquire services or access other offers, providing a detailed insight into users' interests.
4.2 In compliance with the laws and regulations of the Applicable Jurisdiction and the Applicable Privacy Laws, we may send you emails and other electronic communications (i) in connection with your use of the website or any service, (ii) in the ordinary course of business, or (iii) for any other legitimate business purpose (including but not limited to marketing).
4.3 You can unsubscribe from these email messages or other electronic communications at any time by sending an email to info@genostories.com.
5. Third-Party Information:
5.1 Genostories uses third-party services for marketing, advertising, and analytics purposes. This may include the use of cookies and similar technologies by these companies to deliver advertising based on your browsing activity.
5.2 We share aggregated or anonymized data with analytics companies such as Google Analytics to understand the usage of our website and services.
5.3 Before sharing your personal data with any third party, we will request your consent through clear options within our site/application. You have the right to refuse the sharing of information with third parties.
5.4 We do not share sensitive financial data such as credit card information with third parties, except to process payments through secure platforms.
5.5 We reserve the right to disclose information to comply with the law or protect our rights.
6. Security of Your Information
6.1 Genostories utilizes cloud storage services provided by AWS (Amazon Web Services) to manage and store data. These services have robust security measures to ensure the confidentiality and integrity of the data.
6.2 The security of your personal information is a priority for Genostories. We implement advanced security measures to protect your data against unauthorized access, disclosure, alteration, and destruction.
6.3 We conduct regular security audits to identify and address potential vulnerabilities in all our systems.
6.4 In the event of a security breach compromising personal information, we will activate our incident response plan. A thorough investigation will be conducted, and measures will be taken to mitigate the impact and prevent future occurrences. We will also notify users and relevant authorities within 72 hours of detecting the breach, in accordance with applicable law.
6.5 Each account or page created on the website is protected by account details provided to users to ensure privacy and security.
6.6 We recommend taking measures to maintain the security of your passwords and prevent unauthorized access to your account.
6.7 We take the security of the website and credit card transactions very seriously. We strive to provide a secure platform, although we cannot guarantee absolute security against third-party interceptions or cyber attacks.
7. Rights Regarding Your Personal Information
7.1 You have the right to request access, correction, updating, portability, and deletion of the personal data we have collected about you. You can exercise these rights by contacting us at info@genostories.com.
7.2 You can also object to the processing of your personal data, request a restriction on our processing of your data, or withdraw your consent for processing at any time.
7.3 Additionally, you have the right to lodge a complaint with the competent data protection authority if you believe we have violated your rights under the applicable data protection law.
7.4 Upon closing your account, you will be provided with a temporary link to download all your personal information. This link will expire in twelve (12) months.
7.5 When publishing your story as an ebook, that story will be automatically published in the Genostories section on the Special Novels platform for sale. If you do not want your story to be available for sale on Special Novels, you must contact us through our email to request the removal of your story from that platform. Your story will be removed from Special Novels within 30 days of your request and will no longer generate sales revenue during that period. For more information about rights, royalties, and details of the publication, visit genostories.com.
8. Updates to this Privacy Policy
8.1 We reserve the right to modify this Privacy Policy at any time. In the case of substantial changes, we will notify you via email thirty (30) days before the changes take effect.
8.2 All modifications will be effective from the date of publication of the revised Privacy Policy on our website and application. Continued use of our services after that date implies acceptance of the new terms.
8.3 We will post the revised Privacy Policy on our website and application and indicate the date of the last revision. We will retain previous versions for reference.
8.4 If we have your email address, we will send you a notice about substantial changes made to this Privacy Policy. We will also post a prominent notice on our homepage.
9. Minors Under 18 Years Old
9.1 Genostories App websites are not intended or designed to attract users under the age of 18. We do not knowingly collect personally identifiable data from anyone we know to be under 18, and we recommend users under 18 not to submit any information to us.
9.2 While it is possible, through fraud or deception, that we may receive information related to individuals under 18, we recognize unique privacy concerns regarding children. We are committed to carefully protecting privacy when it comes to children, regardless of the point of contact.
9.3 If a parent or legal guardian becomes aware that a child under 18 has provided us with personal information through any point of contact, we will promptly remove the child's information from our records.
9.4 If parents or legal guardians become aware that their child has provided us with personal information without their consent, they should contact us so that we can take appropriate action.
9.5 Parents or legal guardians can review and request the removal of personal information about their children under 18 by sending a request to info@genostories.com. We will verify and respond to such requests within 48 hours.
10. User Privacy Rights
10.1 The user has the right to request a copy of the personal information that Genostories stores at any time.
10.2 We use technical and procedural security measures to protect your personal information against loss or theft, as well as unauthorized access.
10.3 We employ various security techniques to safeguard this data from unauthorized access by users both within and outside Genostories App.
10.4 Your information may be stored and processed in the United States or any other country where Genostories App or its affiliates, subsidiaries, or agents maintain facilities, and by using a Genostories App site, you agree to any transfer of information outside of your country.
11. User Information:
11.1 The information we collect from each user includes:
* Full name
* Postal and residential address
* Cell phone and residential contact number
* Email address
* Paypal email address (if different)
* Social security number or Employer Identification Number (EIN) for completing form MISC-1099
* Username and password
* All interactions within Geno App
* IP address
* Payment information when using our payment processor and not Paypal.
11.2 Additionally, we collect information about you when you complete a questionnaire in one of our advertisements included on our websites or web pages.
11.3 The ads present opportunities for consumers to acquire our services or access other opportunities we may offer. This information may include, but is not limited to: your email address, name, postal address, phone number, date of birth, gender, IP address, and payment information, as well as other information related to your interests.
12. Contact for Privacy Policy Claims:
12.1 For any claims related to this privacy policy, we provide a specific contact procedure. Users can reach out to our designated team through the email address info@genostories.com to express concerns, ask questions, or file privacy-related claims.
12.2 We commit to providing timely responses to all claims received through the designated contact procedure.
12.3 We encourage transparency in the claims handling process and strive for a fair resolution. Our dedicated team is here to guide users through the process, explain the actions taken, and ensure a comprehensive understanding of how we address the privacy concerns raised.
11. Location Data
11.1 Our application may collect accurate data about the location of your mobile device with your explicit consent. This data is collected to provide location-based features within the application.
11.2 You can enable or disable location services at any time from your device settings. If you choose to disable location services, certain features of the application may become unavailable.
11.3 The application may also collect imprecise data about the location of your mobile device without your explicit consent. This is done through methods such as IP address and device GPS data. These data are collected solely for analytical and statistical purposes.
11.4 In addition to mobile app data, our website may collect general information about your location, such as your city, solely for content customization. We do not collect precise geolocation data through the website without explicit consent.
11.5 You can withdraw your consent at any time and stop sharing accurate location data with us by contacting us at info@genostories.com.
12. International Data Transfers
12.1 We may transfer the personal information we collect about you to third parties located in other countries. Such transfers are necessary to provide our services in accordance with the Terms and Conditions and this Privacy Policy.
12.2 We take steps to ensure that recipients of your personal information provide an adequate level of protection, such as:
Only transferring data to countries with data protection laws comparable to those of the United States of North America.
Relying on Standard Contractual Clauses and other legal mechanisms for transfers to third parties.
Working with third parties certified under data protection framework agreements such as the U.S. Privacy Shield.
12.3 You can request information about international data transfers and obtain a copy of the appropriate safeguards by contacting us through our contact email.
Last revision on: Oct-18-2024